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The Credit Control Officer will be responsible for managing the credit control process to ensure timely collection of outstanding payments, reducing bad debt exposure, and maintaining healthy cash flow. This role is key in supporting the business by monitoring accounts and liaising with customers and internal teams.
Client Details
Our client is a leading wholesaler based in Warrington, who pride themselves on excellent customer service and maintaining strong relationships with their clients. We are currently seeking an experienced and proactive Credit Control Officer to join our finance team.
Description
Manage and monitor the company's debtor ledger to ensure timely collection of payments
Follow up on overdue accounts via phone, email, and written correspondence
Resolve payment disputes and queries promptly and professionally
Work closely with sales and customer service teams to understand customer issues and negotiate payment plans where necessary
Maintain accurate records of communications and payment plans in the system
Prepare regular reports on credit control performance and aged debtors
Support month-end financial processes and provide information for management reporting
Assist with credit assessments and setting appropriate credit limits for new and existing customers
Contribute to continuous improvement of credit control procedures
Profile
Previous experience in a credit control or accounts receivable role, preferably within wholesale or a related industry
Strong communication and negotiation skills with the ability to handle difficult conversations professionally
Excellent organizational skills and attention to detail
Proficient in MS Office, especially Excel, and experience with accounting/ERP software Sage
Ability to work independently and as part of a team
Strong problem-solving skills and a proactive approach
Job Offer
Competitive salary starting from £30,000, with bonus potential based on performance
Supportive working environment and opportunity for career development
Pension scheme and other employee benefits
Convenient Warrington location with good transport links
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