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Credit Controller
Job Posted: 3 days ago
Salary: £ 25,000 - 26,000 / Annum
Job Type: Permanent
Location: Crewe, Cheshire East
Expire in: 25 days
Job Description
Credit Controller
£25,000 per annum + Bonus (OTE £28,000 - £30,000)
Join a fast-paced, forward-thinking team and make a real difference in customer experience and collections performance.
We’re on the lookout for a confident and customer-focused Collections Advisor to join our busy Crewe office. In this role, you’ll take ownership of your own portfolio of customer accounts, ensuring timely payments and delivering high-quality service along the way. If you have a background in collections or customer service, and enjoy solving problems and building rapport with customers, we want to hear from you.
As part of a company focused on innovation, sustainability, and transformation, you’ll play a key role in helping customers stay on top of their accounts while supporting our growth journey.
What you’ll be doing
* Managing your own portfolio of customer accounts
* Making outbound calls and handling inbound queries to resolve outstanding balances
* Negotiating fair and effective payment plans
* Providing clear, empathetic communication around account status and payment options
* Keeping accurate records of all customer interactions and updates
* Escalating complex or high-risk cases to the Senior Advisor or Supervisor when needed
* Ensuring all activity complies with regulatory and company policies
* Supporting continuous improvement by sharing ideas and attending training
* Meeting both individual and team performance targets
What we’re looking for
* At least 1 year of experience in collections, customer service, or a similar role
* Excellent communication skills and a professional approach to challenging conversations
* A customer-first mindset with the ability to balance business goals
* Great time management and attention to detail
* Familiarity with collections processes and basic regulatory knowledge (a plus)
* Comfortable using collections software and data entry systems
What you’ll get
* A supportive team environment and a friendly workplace culture
* Working hours: Monday–Friday, 8:30am – 5:00pm, based in our Crewe Eurocard office
* A growing, agile company that values innovation and continuous improvement
* A chance to shape customer outcomes and build your career in a fast-moving businessBefore You Apply
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Looking for your next career move? Join a top company hiring Credit Controller job near me in Crewe, Cheshire East! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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