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Credit Controller
Job Posted: 2 hours ago
Salary: £ 25,000 - 28,500 / Annum
Job Type: Permanent
Location: Royal Leamington Spa, Warwickshire
Expire in: a month
Job Description
Credit Controller
Location: Leamington Spa
Salary: £25,000- £28,500
Shift pattern: 8:00 am – 4:30 pm, 8:30 am – 5:00 pm, and 11:30 am – 8:00 pm. You’ll also work one Saturday out of every seven (9:00am – 1:00pm) and one Bank Holiday per year, with time off in lieu provided.
Are you experienced in managing customer accounts and confident in dealing with payments, queries, and debt recovery? We’re working with a leading organisation to recruit a Credit Controller to join their busy and supportive team.
This is a pivotal role where you’ll take full end-to-end responsibility for a portfolio of customers with more complex requirements. You’ll manage everything from onboarding new accounts through to query resolution, payment management, and debt collection, ensuring service standards are consistently high.
About the Credit Controller role:
* Manage a portfolio of customer accounts from setup through to debt recovery.
* Resolve customer queries with professionalism and strong objection-handling skills.
* Collaborate with the collections team on debt handovers as required.
* Keep CRM systems updated with accurate and detailed records.
* Identify and escalate issues preventing payment or resolution.
* Negotiate and validate payment plans where necessary.
* Monitor payment trends and escalate for credit checks where needed.
* Provide regular performance updates and contribute to KPI achievement.
* Champion process improvements and suggest opportunities for positive change.
Requirements of Credit Controller :
* Previous experience in customer service, account management, payment processing, or debt collection.
* Confident communicator with excellent interpersonal and objection-handling skills.
* Resilient, proactive, and target-driven.
* Strong organisational skills and attention to detail.
* Ability to prioritise and use initiative in a fast-paced environment.
* Team player with a collaborative mindset.
* Working knowledge of SAP or Salesforce.
* Experience in a service-based or debt collection environment.
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Looking for your next career move? Join a top company hiring Credit Controller job near me in Royal Leamington Spa, Warwickshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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