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Credit Hire Recoveries Manager
Job Posted: 22 hours ago
Salary: £ 35,000 - 45,000 / Annum
Job Type: Permanent
Location: Diss, Norfolk
Expire in: a month
Job Description
Credit Hire Recoveries Manager
Up to £45,000 DOE
Monday-Friday (37.5 hours p/w)
Norfolk
Are you currently working as a Credit Hire Recoveries Manager / Supervisor?
We are currently recruiting for a Credit Hire Recoveries Manager to join our growing business based in the Norfolk area.
You will be working for a dedicated Claims, Hire and Repair solution company specifically for the Motor Insurance Industry. We're all about providing exceptional service to our customers with our fresh and dedicated approach. The team is made up of diverse and friendly individuals who are passionate about helping customers to get the best support they need.
It's a brilliant time to join this business due to growth and expansion!
Credit Hire Recoveries Manager duties:
* Demonstrate a joined-up approach from the senior management team.
* Work with a wide range of stakeholders at all levels and from various parts of the business.
* Be able to clearly communicate with stakeholders to engage, influence and drive results.
* Delivering exceptional customer service across the business and this is demonstrated by both Google review, Net Promoter Score and Complaints.
* Ensure all monthly reports are completed accurately and within agreed timescales.
* Attend Management meetings to report on operational performance and status across the business.
* You will have full overall responsibility for the recoveries team including all people management related activities; the financial performance of the team; cash recovery, the quality outputs in addition to adherence to MI completion, service standards and processes across the team.
* You will be a highly motivated, positive individual with a passion for developing people in line with achieving results.
* Provide bespoke advice on more complex matters.
* Management of remote and inhouse team members, ensuring that all invoices move through the process in a timely manner and accurately worked.
* Communicate with third party insurers, clients, third parties and colleagues in the business to maximise opportunities whilst ensuring client relationships are maintained.
* To train and develop the team ensuring that appraisals, allocation of work and supervision is carried out.
* Undertake any other reasonable duties as may be required.
Credit Hire Recoveries Manager Benefits:
* Enhanced pension
* Performance related bonus
* Flexible benefits
* Overtime available
* Excellent progression opportunities
* Free parking
* Home working
* Voluntary benefits schemes
* Holidays
* Fully paid training & ongoing support
For the right individual we would consider a home-based role, although any candidate who requires a home-based role would be required to visit the office on occasions to attend meetings and to support the recoveries team who are office based.
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