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CRO Specialist
Job Posted: a day ago
Salary: £ 80,000 - 80,000 / Annum
Job Type: Contract
Location: London
Expire in: a month
Job Description
Our client is a global SaaS company now seeking a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This is a one year contract on a hybrid basis with 3 days a week in the London offices.
Key Responsibilities
* Conversion Optimisation & Experimentation
* Design and execute A/B and multivariate tests to improve in-product conversion and engagement metrics.
* Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with their analytics team to track progress.
* Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth.
* Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data to identify barriers to conversion.
* Work closely with product managers, UX/UI designers, and engineers to ship impactful optimisations.
Skills & Experience
* Proven track record in CRO roles, ideally focused on in-product optimisation (SaaS, subscription, or ecommerce experience preferred).
* Strong expertise with tools like Google Optimize, Optimizely, VWO, Amplitude, Mixpanel, GA4, Hotjar, FullStory, or similar.
* Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation.
* Proficiency in journey mapping and lifecycle design with a customer-centric approach.
* Strong understanding of UX best practices, persuasion principles, and behavioural psychology.
Benefits
* Global company, recognised as top place to work
* Friendly team ,stunning offices
* Free BreakfastBefore You Apply
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