Hiring Now: Cruise Customer Service Near You – Apply Today!
Your Next Cruise Customer Service Job Starts Here – Apply Now!
Cruise Customer Service
Job Posted: a day ago
Salary: £ 26,000 - 28,000 / Annum
Job Type: Permanent
Location: Altrincham, Greater Manchester
Expire in: a month
Job Description
Calling all cruise professionals! My client has a fabulous opportunity for customer service professionals to join a multi award-winning cruise company and become part of their success story! Now celebrating 11 years, the company has achieved phenomenal success from its passion for the travel industry and its award-winning people. As a Concierge Service Administration Agent you will work closely with the Customer Service Manager and the rest of the department, to manage and ensure the customers receive the high level of service. You will have excellent attention to detail and have a passion for delivering exceptional customer service through multiple communication channels as well as travel experience.
This is a Monday to Saturday role 9.30am to 6pm. Fully remote working for the right candidate with cruise experience.
Roles and Responsibilities:
Responding to customers pre and post book queries via email and live chat facilities.
Contacting customers pre-departure to identify any pre-departure queries and ensure customer is ready for departure.
Completing post booking calls to review the holiday experience and provide feedback to the Customer Service manager on any improvements needed.
Completing post booking administration; Invoicing, Balance payment collections.
Working independently and as a team to deliver exceptional service to our customers.
Any other management request to support the customer experience.
Required Skills:
A good communicator with excellent verbal and written skills.
Take a genuine and caring interest in the customer to support in service delivery.
Proficient computer skills with the ability to use Microsoft Office Suite.
Take ownership of your own development to build on product knowledge and keep up to date with the latest service trends and standards.
Previous product experience in the travel sector is preferred.
Interested?
Please call hollie on (phone number removed) or forward a copy of your CV to (url removed)
UK based candidates need only applyBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Cruise Customer Service job near me in Altrincham, Greater Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).