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Customer Account Advisor
Job Posted: 12 hours ago
Salary: £ 25,500 - 26,500 / Annum
Job Type: Permanent
Location: LL13, Pentre Maelor, Wrexham
Expire in: a month
Job Description
An opportunity has arisen for a Customer Account Advisor to join the retentions team based in Wrexham. Excellent industry to be involved in with a great team atmosphere and fantastic career prospetcs.
As Customer Account Advisor you will liaise with customers to resolve any complaints and disputes to find suitable solutions in a timely manner.
- Dealing with a variety of initial queries, remaining customer focused to find the most suitable conclusion.
- Having a calm, level-headed approach to problem solving with an ability to make decisions that reflect a well thought out process.
- Ability to work both individually and as part of a team. Collaborate with internal teams to ensure seamless delivery of services to customers.
- Be confident in your ability to make decisions and provide an appropriate resolution to customer enquiries.
- Ability to manage a very busy workload through an internal CRM system.
- Engage in contractual matters with exceptional negotiation skills for the retention of our valued customers.
The successful candidate will have the ability to find solutions whilst working in a fast-paced busy environment with strong negotiation, problem solving and diplomacy skills. Excellent communication, inter-personal and IT Skills are a must with an ability to organise and prioritise workloads to meet deadlines.
Salary from £26-27k Monday-Friday - Office basedBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Account Advisor job near me in LL13, Pentre Maelor, Wrexham! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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