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Customer Account Executive
Job Posted: 3 hours ago
Salary: £ 28,000 - 35,000 / Annum
Job Type: Permanent
Location: Stevenage, Hertfordshire
Expire in: a month
Job Description
Customer Account Executive
Permanent / Full-time
**Office Based, Monday - Friday**
Opportunity
This is a role for a people-person with precision. If you love turning customers into loyal partners, take pride in delivering impeccable service and enjoy getting the little things right - we want to hear from you.
The company
We are recruiting on behalf of a respected Hertfordshire-based packaging company that is known for delivering premium solutions to some of the world's most recognisable brands. With 37 years of consistent growth, no redundancies, and a track record of looking after its people - this is a company that values integrity, detail and long-term relationships.
As demand rises and the business continues to grow, they are investing in their customer support function and looking for someone who thrives on adding value to new and existing customers.
If you love building trust, solving issues before they arise and keeping operations running smoothly with a smile - this could be your next home.
What You Will Be Doing
Be the customer's champion: Act as the key point of contact for clients, responding quickly and professionally to phone calls, emails, queries, orders and quotations.
Own the process: Manage orders from placement through to delivery, ensuring accuracy, clarity and timeliness at every step.
Keep the plates spinning: Juggle multiple accounts and projects at once - all while staying organised and on-point
Build strong relationships: Develop deep understanding of client needs and nurture long-term partnerships.
Be the calm in the storm: Resolve issues confidently and tactfully, keeping customers informed and happy.
Support the team: Working closely with other members in the team and collaborating with production, logistics and the warehouse to ensure smooth handovers and delivery of service/product.
Stay sharp: Spot inefficiencies, suggest improvements and keep customer records immaculate
Represent the brand: Deliver service that reflects our commitment to quality, reliability and innovationWho We're Looking For
A warm, confident communicator who builds trust naturally
Highly organised, reliable and comfortable managing complex processes
Someone who thrives in a fast-paced environment and can stay calm under pressure
Previous experience in a customer service, sales support, or account management role (ideally B2B) would be ideal.
Excellent attention to detail, with strong administrative and IT skills (CRM/order systems a plus)
A proactive problem-solver who loves making life easier for others
Based within commuting distance of the office in HertfordshireWhat's on Offer
Competitive salary based on experience
Performance-based bonuses
Full training and ongoing development
22 days holiday + bank holidays
Pension scheme (auto-enrolment)
A stable, supportive team environment with long-term progression opportunities
A respected company culture where people genuinely enjoy coming to workLocation: StevenageBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Account Executive job near me in Stevenage, Hertfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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