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Customer Account Manager

Job Posted: a month ago

Salary: £ 38,000 - 44,000 / Annum
Job Type: Permanent
Location: Eynsham, Oxfordshire

Expire in: 2 days

Job Description

Some roles sell products. This one sells capability.

You sit between customers with ambitious engineering problems and a business that knows how to solve them. Aerospace. Motorsport. Energy; Complex components, tight tolerances and serious expectations.

Your job is to make sure nothing gets lost between enquiry and delivery.

A customer sends a brief and you understand what sits behind the words. You speak with engineers, production teams, and commercial colleagues. You shape a quote that works for the customer and for the business, then you guide the order through the system until the parts leave the building.

You own the relationship, keeping customers informed, chasing clarity when requirements shift, and pushing internally when timelines get tight. When something changes, you stay ahead of the problem.

Building pipelines inside existing accounts, spotting where the business fits into new sectors, and attending events and exhibitions when needed. Representing the company with credibility because you understand what the capabilities are and why they matter.

This role suits someone who enjoys the pace of advanced manufacturing. Customers ask difficult questions and programmes move quickly. You need to stay organised, communicate clearly and importantly, you need to enjoy working with technical teams.

Experience helps, specifcally selling complex or bespoke products into sectors like aerospace, automotive, defence, or motorsport. Exposure to estimating, costing, or account management. Some understanding of fabrication or composite manufacturing would be really useful too.

You also need curiosity. Are you the kind of person that ask questions, and learns the process? Are you comfortable speaking both commercial and technical language?

What you will do day to day as the Customer Account Manager.

  * Manage incoming enquiries and respond quickly.

  * Prepare accurate costings and quotations with internal support.

  * Act as the link between customers and engineering, production, and commercial teams.

  * Support order processing, contract reviews, and project kick-offs.

  * Track forecasts, schedules, and incoming orders.

  * Build relationships across existing accounts and identify new opportunities.

  * Support marketing activity, events, and exhibitions when required.

  * Report enquiry conversion, KPIs, and customer feedback.

You will ideally need academic foundations in a related field, with some exposure to engineering environments. A UK driving licence is required as you will visit customers.

The environment is collaborative, the expectations are high and the work is varied.

If you enjoy technical industries and want a role where commercial thinking meets engineering delivery, this is worth a conversation

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