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Customer Account Manager

Job Posted: 18 days ago

Salary: £ 26,000 - 26,000 / Annum
Job Type: Permanent
Location: Stratford-upon-Avon, ENG, GB

Expire in: 10 days

Job Description

Are you looking for a role where you can make a real difference while building a rewarding career in customer management?  Our client supports customers through challenging financial situations—helping them find realistic, manageable solutions while delivering a first-class service to our clients.

You’ll be part of a supportive team, with opportunities to develop your skills in negotiation, customer care, and account management—all within a structured and highly regulated environment.

Hybrid working that rewards you: You’ll benefit from 1 guaranteed day working from home each week, with the opportunity to earn up to 2 additional remote days based on your performance—giving you flexibility while recognising your achievements.

About the Role

As a Customer Account Manager, you’ll take ownership of customer accounts, working closely with individuals who may be in arrears. Through meaningful conversations, you’ll help customers find fair and sustainable ways to resolve their accounts.

This is more than just a call-handling role—you’ll be building trust, showing empathy, and making a genuine impact on people’s situations while achieving positive outcomes for both the customer and the business.

What You’ll Be Doing

Speaking with customers via phone and written communication to resolve outstanding balances

Agreeing affordable repayment plans tailored to individual circumstances

Setting up payment solutions such as Direct Debits or prepayment options

Handling sensitive conversations with empathy, professionalism, and confidence

Identifying and supporting vulnerable customers, including signposting to relevant support services

Keeping accurate, clear records across multiple systems

Working closely with clients and field teams to achieve the best outcomes

Meeting performance and quality targets while delivering excellent service

We’re looking for people who are:

Confident communicators who can handle a variety of customer situations

Empathetic and respectful, especially when dealing with sensitive circumstances

Motivated by targets and achieving results

Organised, with strong attention to detail

Comfortable using IT systems and working in a fast-paced environment

Customer Account Manager

Experience in customer service or telephone-based roles is essential. Experience in debt collection or negotiation is a bonus—but not required, as we’ll support your development.

What Makes You a Great Fit

You stay calm under pressure and approach challenges positively

You can balance customer care with achieving outcomes

You’re proactive, team-focused, and always looking to improve

You take pride in doing things the right way

What You’ll Get in Return

A supportive team environment where your contribution matters

The chance to develop valuable, transferable skills

Performance-based flexibility with hybrid working

A role where you can genuinely help people and make an impact

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Account Manager job near me in Stratford-upon-Avon, ENG, GB! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!