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Customer Account Manager

Job Posted: 6 days ago

Salary: £ 26,500 - 26,500 / Annum
Job Type: Permanent
Location: Northallerton

Expire in: 22 days

Job Description

Customer Account Manager

Northallerton | Full-Time, Permanent | £26,500+ DOE | Bonus Scheme | Funded Professional Qualifications

We're looking for a Customer Account Manager to join our client, an established team at their Northallerton head office. This is a varied, customer-focused role where you'll help new and existing clients with insurance quotations, policy enquiries, and ongoing support.

This position would suit someone with excellent communication skills, strong attention to detail, and a genuine desire to provide outstanding customer service. Insurance experience is welcome but not essential, as full training will be provided.

The Role

Prepare and process quotations for personal and commercial insurance products
	
Follow up quotations and customer enquiries by phone and email
	
Support new and existing clients with policy queries and payments
	
Liaise with insurers, suppliers, and underwriters
	
Maintain high standards of customer service and FCA compliance
	
Work collaboratively with colleagues to achieve business objectives

About You

Excellent verbal and written communication skills
	
Confident and professional on the telephone
	
Strong organisational skills and attention to detail
	
Good IT skills and the ability to learn new systems
	
Positive, proactive, and customer-focused approach
	
Insurance experience beneficial but not essential

What's On Offer

Salary from £26,500+ depending on experience
	
Performance-related bonus scheme (up to £2,000 per year)
	
Full training and ongoing development
	
Funded Foundation Insurance Test (FIT) qualification
	
£500 salary increase upon successful completion of FIT
	
Opportunity to gain the Certificate in Insurance qualification, fully funded by the company
	
25 days holiday plus bank holidays
	
Additional holiday entitlement with length of service
	
Monday to Friday working only – no weekends

This is a fully office-based role in Northallerton, so applicants should live within a reasonable commuting distance.

If you're looking for a long-term career with a supportive employer that values customer service, teamwork, and professional development, we'd love to hear from you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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