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Customer Account Manager

Job Posted: 9 days ago

Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: Derby

Expire in: 19 days

Job Description

Up to £45,000 | Exceptional benefits - listed below | Derby - Hybrid | Permanent

We're recruiting for a Customer Account Manager to join a growing and ambitious team at a pivotal stage in its journey.

Want to be part of a business that is disrupting the national security market? Our client is a fast-growing UK sovereign technology company delivering innovative encryption and secure communications solutions to some of the country's most demanding customers. Combining deep technical expertise with an agile, customer-focused approach, they are challenging the status quo and proving that world-class capability can come from a dynamic and ambitious SME.

About the role:

We’re looking for a Customer Account Manager to support and grow our existing customer base.

This role sits at the centre of our customer facing functions, ensuring customers are well supported, opportunities are progressed and nothing falls through the gaps. You’ll be responsible for managing day-to-day customer interactions, supporting commercial activity and providing visibility internally on customer needs and feedback.

What we're looking for:

Efficiently manage day-to-day transactions with existing customers

Own and track support renewals 

Prepare and manage quotes, proposals and follow-ups

Ensure opportunities and actions are progressed and closed out

Gather and relay customer feedback and insight back into the business

Provide customers with updates on delivery, progress and timelines

Coordinate across internal teams to ensure consistent customer experience

Identify opportunities for account growth and upsell, working with the wider team

What's on offer

25 Days Annual Leave

Company pension (4%)

4x Death in Service

EV car scheme

Free EV charging 

Free annual Flu vaccinations

Benefit platform with high street discounts

If you have the experience we are looking for and you think you will succeed within this industry and role, apply today

Before You Apply

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Bank details.
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Date of birth.

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Looking for your next career move? Join a top company hiring Customer Account Manager job near me in Derby! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!