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Customer Account Manager
Job Posted: a day ago
Salary: £ 48,000 - 52,000 / Annum
Job Type: Permanent
Location: Stratford
Expire in: a month
Job Description
We are looking for a performance-driven Customer Account Manager to lead a team and deliver an effective income recovery service within a large, socially responsible housing organisation.
Role Details:
Permanent position
Salary: up to £52,000 per annum
Full-time, hybrid flexibility depending on location
Key Responsibilities:
Lead a team of Customer Account Leads and Recovery Officers
Deliver consistent and customer-focused income management services
Monitor performance against KPIs and manage arrears across the full lifecycle
Collaborate across departments to improve outcomes and support complex cases
Deputise for the Regional Income Manager as needed
Manage up to 20,000 accounts with a value of up to £8.5M in arrears
Skills & Experience Required:
Senior-level experience in income collection, debt recovery, or tenancy services
Strong team leadership and coaching skills
Excellent communication and customer service capability
Knowledge of Housing Law, Welfare Reform, and legal protocols for arrears
Able to analyse and report on performance data to drive service improvements
Skilled in working cross-functionally with internal and external stakeholders
Why Apply?
Join one of the UK’s leading housing providers
Permanent leadership role with real social impact
Career growth opportunities within a supportive, values-led organisation
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