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Customer Account Manager
Job Posted: 4 hours ago
Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: Thrapston
Expire in: a month
Job Description
Are you an experienced Customer Services professional? Do you enjoy working in a fast-paced environment where customer satisfaction and team collaboration are key? If so, this could be the perfect opportunity for you.
Our client a leader in sustainable packaging solutions is looking for a Customer Account Manager to join their Customer Service team. Reporting to the Customer Service Team Leader, you’ll support the external sales force while serving as a key link between customers and internal departments such as production, planning, and design.
We’re seeking someone with strong administrative skills, excellent communication, and a proactive attitude who can thrive in the dynamic world of packaging.
Key Responsibilities
Handle initial technical enquiries related to packaging products and services
Manage the creation and approval of artwork, print stereos, technical drawings, and tooling specific to packaging projects
Process quotations, order placements, amendments, complaints, stock updates, and order acknowledgements efficiently and accurately
Oversee packaging stock management for designated customer accounts
Act as the main liaison for key customers, keeping them informed of any relevant issues such as delivery changes or lead times
Support tender preparation and compile detailed account information when needed
Provide holiday and sickness cover for other accounts by learning and understanding alternate processes
Join customer meetings or visits to understand their packaging needs more closely
Support development of customer systems and solutions to enhance service
Build strong, trust-based relationships by understanding customer requirements within the packaging industry
Represent the company with professionalism and product expertise
What We’re Looking For
Previous experience in customer account management, ideally within the packaging, print, or manufacturing industries
A solid understanding of packaging processes and customer service requirements is desirable
PC literate with strong skills in Microsoft Office; experience with SAP is highly advantageous
Strong communication skills – both written and verbal
Organised, adaptable, and able to meet deadlines in a fast-paced environment
A collaborative team player with a drive to exceed customer expectations
Why Join?
Be part of a leading a successful well established packaging company committed to sustainability and innovation
Collaborate with a dedicated, supportive team in a fast-growing industry
Enjoy opportunities for career development and training
Work with a wide range of clients across diverse sectors
If you have the drive, experience, and packaging industry know-how to succeed in this role, we’d love to hear from you.
Apply now with your CV and a short cover letter telling us why you’re a great fit for this role.
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