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Customer Account Manager
Job Posted: 2 days ago
Salary: £ 35,000 - 40,000 / Annum
Job Type: Permanent
Location: Peterborough, Cambridgeshire
Expire in: a month
Job Description
Customer Account Manager
Peterborough (Office Based, Full Time)
About Trade Mastermind
Trade Mastermind is the UK’s fastest-growing education and business coaching company for trades and construction business owners. With nearly 1,000 active customers and 80+ new businesses joining our ecosystem every month, we help entrepreneurs scale from tradesmen to business owners — covering business strategy, marketing, sales, operations, finance, recruitment, and more.
We’re on a mission to build the world’s largest education and services platform for trades — and we’re looking for ambitious, driven people to join us on the journey.
The Role
As a Customer Account Manager (CAM), you will be the dedicated point of contact for a portfolio of Trade Mastermind Academy customers. You’ll own the post-sale relationship, ensuring customers achieve results, stay engaged, and continue to invest in their long-term growth with us.
This is not just a support role — it’s about driving retention, results, and revenue.
What You’ll Be Doing
* Acting as the primary relationship owner for your assigned customers
* Managing contracts, renewals, and upsells — ensuring every customer sees the value of their investment
* Driving retention by ensuring customers attend training sessions, complete their program, and implement what they learn
* Proactively handling objections, challenges, and potential cancellations — turning risks into renewals
* Working closely with our coaching, events, and operations teams to make sure customers are achieving their business goals
* Tracking performance and reporting on key metrics: renewals, upsells, NRR (Net Revenue Retention), and churn
* Hosting regular check-ins and review calls with customers to drive accountability and results
What We’re Looking For
* Strong B2B account management or customer success experience
* Excellent communication and negotiation skills — confident in handling high-value (£50k–£100k+) customer commitments
* Results-driven mindset: you love targets, retention, and growth
* Professional, mature presence — able to sit across from business owners and earn their respect
* Highly organised, able to manage multiple accounts and priorities at speed
* A proactive problem-solver who thrives in a fast-paced, high-growth environment
Why Join Us
* £35,000 -£40,000 salary + performance-based incentives
* Continuous professional development with a clear pathway for progression.
* A fast-paced, entrepreneurial environment with a high-performance culture.
* Opportunity to work with a nationally recognised brand that delivers tangible business results.
* Company Equipment Provided – Everything you need to succeed
* Tailored Training & Development – Aligned with your personal career goals
* Vibrant Company Culture – Join a motivated, passionate and supportive team
* Company Events – Regular team-building and social occasions
* Health & Wellbeing Programme – Designed to support your physical and mental wellbeing
* Modern Office Environment – High-spec facilities designed to foster productivity
* Free On-Site Parking – Convenience for all staff
* Sponsored Development Opportunities – Courses and qualifications funded for your progression
* On-Site Gym Access – Stay active at work
* Canteen with Subsidised Food Options – Fresh, affordable meals and snacksBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Account Manager job near me in Peterborough, Cambridgeshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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