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Customer Account Manager
Job Posted: a day ago
Salary: £ Competitive
Job Type: Permanent
Location: Blackwood, Caerphilly
Expire in: a month
Job Description
We are recruiting for 3 x Telesales / CAE Representatives to join them on a permanent basis.
Working at their stunning Head Office, and as part of a diverse and supportive team, you will contact existing and potential new customers through tele-sales activity, building strong relationships with contacts and promoting the company products and services.
What you'll be doing:
Contact potential or existing customers to inform them about a product or service.
Ask questions to understand customer requirements and close sales.
Direct prospects to field sales team when needed - setting appointments as required.
Enter and update customer information in Hubspot.
Process orders accurately - progress to Quotation via Hubspot workflow.
Handle grievances to preserve the company's reputation.
Go the "extra mile" to meet sales quota and facilitate future sales.
Keep records of calls and sales and note useful information.What we're looking for:
Excellent communication and interpersonal skills.
Proven experience in telesales or other sales/customer service role.
Proven track record of successfully meeting sales quota preferably over the phone.
Good knowledge of Hubspot and telephone systems.
Ability to learn about products and services and describe/explain them to prospects.
Calm under pressure and able to handle rejection.
Outstanding negotiation skills with the ability to resolve issues.Package:
Our client offer a competitive basic salary (to be discussed at screening stage), plus excellent benefits including:
Defined contribution pension scheme (matched employer contribution of 5%)
Perkbox membership, plus 50 flexi points per month
Discounts at local gym
Free on-site parking
Company workwear available free of charge (but not mandatory)
Free mortgage advice through Mercer Marsh partners
25 days annual leave plus public holidays
Defined shut down period between Christmas & New Year
Cashplan (Medicash) with access to GP, support services, and annual capped amounts towards healthcare
Employee Assistance Programme (Health Assured) for employee and immediate family
Funded company social events (at least twice a year)
Access to Mental Health First Aid team (and resources through Pulse and Perkbox)
Car sharing incentives (e.g. winter car check, summer mini-valet)
On site Electrical Vehicle Charging (nominal monthly charge)
Secure cycle shelter
Disability Confident Committed Employer
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