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Customer Accounts Officer
Job Posted: 12 hours ago
Salary: £ 23.3 - 23.3 / Hour
Job Type: Contract
Location: Forest Hall
Expire in: a month
Job Description
Customer Accounts Officer (Support)
Contract: 12 weeks
Rate: £23.30 per hour (umbrella)
Hybrid: 1 day per month in the office
We are currently recruiting for a Customer Accounts Officer to join our client’s Customer Accounts Team on a temporary basis.
About the role
The successful candidate will deliver a high-quality income management service, maximising rental income and supporting customers to sustain their tenancies. You will engage with customers at an early stage to agree effective payment solutions, prevent arrears escalation, and provide guidance around benefits and financial support.
Key responsibilities include:
Proactive income collection and account management across a designated patch
Supporting customers with Housing Benefit and Universal Credit claims
Providing basic welfare benefit and money advice, with referrals where appropriate
Preparing and serving Notices Seeking Possession, while working to prevent legal action where possible
Building strong relationships with internal teams, local authorities, and external support agenciesAbout you
We are looking for an individual with:
A proven track record in income management or housing roles
Strong knowledge of arrears recovery practices and legislation
Good understanding of Housing Benefit and Universal Credit processes
Excellent communication and negotiation skills
Ability to work collaboratively in a team and manage a varied workload under pressureKey details
Duration: 12 weeks
Rate: £23.30 per hour (umbrella)
Location: Hybrid – only 1 day per month in the office
Hours: 37 hours per weekIf you have the right skills and experience for this role, we’d love to hear from you.
📩 To apply or for further information, please contact George Westhead at Service Care Solutions on (phone number removed) or (url removed)Before You Apply
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- Date of birth.
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