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Customer Assistance Coordinator
Job Posted: an hour ago
Salary: £ 14.84 - 18.84 / Hour
Job Type: Temporary
Location: Croydon, Greater London
Expire in: a month
Job Description
Are you available to start immediately?
We are looking to recruit 2 x Temporary Customer Assistance Coordinator’s for our client based in Croydon (offering hybrid working)
💰 Salary: £14.84 per hour
📅 Start Date: 6th October – 6 week FTC
🕒 Hours: This position is based on a 35-hour week and will include working weekends and bank holidays, covering shifts between 7am and 10pm
Why work for our client?
✨ Be part of a global organisation with vast opportunities for growth.
✨ Embrace a hybrid working pattern for a perfect work-life balance.
Your Impactful Role:
Working as an integral member of the Medical Assistance Team, you will play a crucial role in delivering exceptional customer experiences during challenging times. Your empathetic and engaging approach will make a difference in the lives of those seeking assistance. Handling both inbound and outbound calls, your outstanding communication abilities will shine, allowing you to maintain composure effectively, even in high-pressure situations.
Responsibilities:
* Handle inbound and outbound calls, providing professional, friendly, and supportive assistance.
* Deliver proactive solutions in line with client expectations.
* Manage tasks efficiently, ensuring customers receive timely and appropriate support.
* Escalate and handle complaints following FCA guidelines where required.
* Participate in team meetings, coaching, and development opportunities.
* Keep up to date with product, technical, and procedural knowledge to support customers effectively.
About you:
* Good level of education (Maths & English A-C GCSE or equivalent).
* Genuine desire to provide high-level customer service; customer focused, empathetic and calm under pressure.
* Ability to manage multiple cases efficiently.
* Stay calm under pressure and show empathy.
* Flexible and committed to working shifts between 7:00 AM – 10:00 PM Monday–Sunday.
For your information
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee
Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.
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