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Customer Assistant
Job Posted: 20 hours ago
Salary: £ 12.6 - 12.6 / Hour
Job Type: Temporary
Location: Halesworth
Expire in: a month
Job Description
Job Title: Customer Assistant
Job Purpose:To ensure member needs are met through the delivery of high-quality service and by promoting the businesses products and services.
Job Type: 12 Month maternity cover
Hours: Monday to Friday 09:00 to 15:00 (30 hrs) or Tuesday to Saturday (27 hrs)
Salary: 12.60 per hour
Key Responsibilities:
Communicate and promote products and services in accordance with branch sales plans.
Support and participate in branch events and community activities.
Provide appropriate referrals to help members with their financial needs and uphold the Societys service standards.
Gather market feedback from members and report via correct means.
Perform all administration duties accurately and in accordance with Society procedures.
Process all transactions effectively, ensuring no errors and balancing the till at the end of each day.
Work out of any branch within the network if needed.
Act as an ambassador for the Society by supporting the branch within the local community.
Comply with statutory and non-statutory regulatory requirements.
Take responsibility for personal development and stay updated on relevant issues related to the role and the Society.
Maintain the standards of competence outlined in the Key Result Areas.
Understand the risks associated with day-to-day activities and follow procedures set out in teller and process manuals.
Understand the complaints procedure to escalate complaints appropriately and compliantly.
Understand the Societys Risk Management Framework and act openly and transparently by raising incident reports where errors occur.
Ensure processes and procedures are followed and challenge them if they are deficient.
Escalate risk incidents in line with the Societys escalation matrix.
Qualifications and Experience:
Minimum of 5 GCSEs including Maths and English at Grades A-C or equivalent
A Levels or equivalent desirable
Skills:
Interpersonal skills
Listening and understanding
Interviewing
Selling skills
Cash handling
Verbal and written communication
General administration, accuracy, and compliance
Numeric skills
IT skills (keyboard proficiency)
Team working
Problem-solving
Knowledge:
Regulatory requirements
Products and services
Competitors' products
Sales process
Society procedures and systems
Societys corporate plan and sales plans
Limits of responsibility and authority
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