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Customer Care Adviser - Spanish & English
Job Posted: 8 days ago
Salary: £ 12.3 - 12.3 / Hour
Job Type: Permanent
Location: London
Expire in: 20 days
Job Description
Customer Care Adviser - Spanish & English
Location: Canary Wharf, London Salary: £25,584 per year (Temp to Perm) Hours: 40 per week, 5 days between Mon-Sun, shifts between 8:00am - 10:00pm (Hybrid)
About the Role
We are looking for an energetic, Spanish & English-speaking Customer Care Adviser to join a dynamic team at Canary Wharf.
You will be the first point of contact for our customers, handling calls, emails and queries with professionalism, positivity, and a smile in your voice. This is a great opportunity to work with a well-known international brand in a supportive and sociable environment.
What You will Do
Respond to customer queries via phone and email, delivering excellent service
Process orders and provide advice on products, including upselling where appropriate
Troubleshoot issues and find solutions for customers
Carry out administrative tasks as part of the customer journey
Contribute to a positive, team-focused working environment
What We are Looking For
Fluent in Spanish & English - written and spoken
Experience in a fast-paced customer care or contact centre environment
Confident and professional telephone manner
Friendly, team-oriented attitude with a passion for customer service
Able to manage your workload, stay proactive, and work independently when needed
Why Join Us?
Fun and sociable team culture
Pension scheme with Standard Life
Life insurance
Discounts on gyms, eye tests, tech, and cycle to work scheme
Rewards and recognition with vouchers and incentives
Apprenticeship qualifications and career development opportunities
Recommend-a-friend scheme (£500 reward)
Training & Support
You will receive full training on our systems, processes, GDPR and customer service skills - plus ongoing support to help you thrive in your role.
Ready to join a global business with great people and real career opportunities?
Apply today and let's get started!
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