Hiring Now: Customer Care Advisor Near You – Apply Today!

Your Next Customer Care Advisor Job Starts Here – Apply Now!

Customer Care Advisor

Job Posted: 15 days ago

Salary: £ 30,000 - 30,000 / Annum
Job Type: Permanent
Location: Manchester, Greater Manchester

Expire in: 13 days

Job Description

Customer Care Advisor

📍 Altrincham, Greater Manchester
💰 £30,000 per annum
⏰ Monday - Friday | 09:00 - 18:00
🏠 Hybrid Working Available After Probation

Join a Growing Customer-Focused Business Where Service Comes First

Are you passionate about helping people, solving problems, and delivering exceptional customer experiences?

We're looking for a Customer Care Advisor to join a highly successful and growing organisation that supports thousands of professionals across the UK. This is an excellent opportunity for someone who enjoys building relationships, providing first-class service, and making a genuine difference to customers every day.

You'll become a trusted point of contact for customers, helping them navigate their journey, answering queries, resolving issues, and ensuring every interaction leaves a positive impression.

What's in it for you?

✔ Competitive salary of £30,000
✔ Hybrid working option after training and probation (2 days from home)
✔ Alternative condensed working week available - work your hours over 4 days and enjoy a rotating Monday or Friday off
✔ Modern office environment in Altrincham
✔ Ongoing training, development and career progression opportunities
✔ Supportive team culture focused on learning, growth and success

The Role

As a Customer Care Advisor, you'll play a key role in delivering an outstanding customer experience. You'll support both new and existing customers, helping them understand processes, answering questions, and resolving issues quickly and effectively.

No two days will be the same, and you'll be empowered to take ownership of customer enquiries while working closely with colleagues across the business.

Key Responsibilities

Deliver exceptional customer service across telephone, email and written correspondence

Build strong and lasting relationships with customers

Resolve queries and complaints efficiently and professionally

Strive for first-contact resolution wherever possible

Maintain accurate records and case notes

Ensure compliance and company processes are followed at all times

Collaborate with internal teams to provide seamless customer support

Monitor customer enquiries through to completion, ensuring expectations are exceeded

What We're Looking For

Previous experience in a customer service, customer care or contact centre environment

Excellent communication skills, both verbal and written

Strong problem-solving ability and attention to detail

A proactive, positive and customer-first mindset

Ability to work effectively in a fast-paced environment

Strong organisational skills and ability to manage multiple priorities

A genuine desire to learn, develop and progress your career

Success in This Role Looks Like

Delivering exceptional customer experiences every day

Achieving high-quality service standards

Building strong customer relationships

Taking ownership of issues and seeing them through to resolution

Contributing positively to a supportive and high-performing team culture

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Care Advisor job near me in Manchester, Greater Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!