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Customer Care Advisor

Job Posted: 4 hours ago

Salary: £ 30,000 - 30,000 / Annum
Job Type: Permanent
Location: Manchester, Greater Manchester

Expire in: a month

Job Description

Customer Care Advisor

Salary up to £30,000

Altrincham (Hybrid after probation)

Do you have experience supporting customers in a busy, high-volume environment and enjoy solving queries from start to finish? Maxwell Bond is partnered with one of the UK's leading contractor payroll providers who are looking for a Customer Care Advisor to support contractors with everything from onboarding and timesheets to payroll, tax and pensions.

What you'll do as a Customer Care Advisor:

  * Act as the first point of contact for contractors, supporting them throughout their journey with the business

  * Handle a high volume of inbound and outbound calls, as well as email queries

  * Support new contractors through the onboarding process

  * Resolve queries relating to payroll, tax, pensions and timesheets

  * Work closely with internal teams to resolve issues quickly and efficiently

  * Deliver a high standard of customer service while meeting service levels and quality standards

Experience as a Customer Care Advisor:

  * Previous experience in a telephone-based customer service.

  * Excellent communication skills, both over the phone and via email

  * Ability to think quickly, solve problems and work effectively under pressure

  * Confidence handling challenging conversations

  * Positive, team-focused attitude with a willingness to learn

  * Experience within customer service, contact centres, financial services, telecoms or other high-volume environments is desirable but not essential

Benefits:

  * £30,000 basic salary

  * Hybrid working available after probation, with 2 days working from home

  * Flexible working patterns, including the option of a 4-day working week

  * Clear progression opportunities into Senior Advisor, Team Leader, Payroll, Accounts or Agency Support

  * Supportive and collaborative team culture

If you're an experienced Customer Care Advisor looking for a role no two days are the same and where you can develop your career, we'd love to hear from you

Before You Apply

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Looking for your next career move? Join a top company hiring Customer Care Advisor job near me in Manchester, Greater Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!