Hiring Now: Customer Care Advisor Near You – Apply Today!
Your Next Customer Care Advisor Job Starts Here – Apply Now!
Customer Care Advisor
Job Posted: 8 hours ago
Salary: £ 28,750 - 28,750 / Annum
Job Type: Permanent
Location: Altrincham, Greater Manchester, North West
Expire in: a month
Job Description
Customer Care Advisor
£28,750
Altrincham
We are looking for great people who are looking to join a thriving forward-thinking business with great benefits and a genuine progression/ development opportunity! If you feel this is you and can impress the customers with your above and beyond customer service skills, we would love to hear from you!
Our client are a contractor accountancy firm who are, due to growth, seeking customer care advisors to join their award-winning Customer Care department.
This is working within a high-volume, fast-paced environment, dealing with inbound calls/ emails providing a first-class service to customers calling in with enquiries. Ideally you will have experience in an office environment/ contact centre dealing with inbound and outbound calls.
The Role
Proactively nurture existing contractor relationships by delivering a consistently high standard of service on a daily basis.
Resolve contractor issues and complaints promptly and thoroughly, ensuring the integrity of the relationship is maintained.
Support the achievement of departmental service level agreements (SLAs) for all contractor interactions.
Ensure adherence to all compliance processes and company procedures at all times.
Communicate effectively with contractors via telephone, aiming for one-call resolution wherever possible.
Handle day-to-day contractor complaints in a way that maintains satisfaction and loyalty.
Respond swiftly and professionally to queries and requests via email and written correspondence.
Foster strong communication and collaboration across all internal departments to ensure seamless service delivery.
The Candidate
Is a naturally confident communicator with great people
Experience in a fast-paced contact centre is
Has proven experience in delivering fantastic customer service, either in an office based or face- to-face environment.
Is keen to develop a career in customer care
Knowledge of recruitment agencies and contractor payroll is highly desirable, but not
Salary Benefits
A generous base salary of £28,750 is available for this role. You will work Monday – Friday 9am -6pm The business is proud of their “Great Place to Work” certificate, and this is clear in how they treat their staff, through personal and professional incentives.
Our client can be flexible with hybrid working (2 days a week from home) They offer a great work-life balance for their staff.
There’s no requirement to work weekends or Bank Holidays in this role, the working hours are 9am-6pm Monday to Friday (1 hour lunch).
Other benefits start from including 23 days’ holidays plus bank holidays PLUS your birthday! A great company pension, free on-site parking, fully funded study support, ample opportunity for career development, annual appraisals and salary reviews, regular team building events and treats, and much, much moreBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Care Advisor job near me in Altrincham, Greater Manchester, North West! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).