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Customer Care Advisor
Job Posted: 2 days ago
Salary: £ 27,000 - 30,000 / Annum
Job Type: Permanent
Location: Northampton
Expire in: a month
Job Description
As part of an exciting company development plan, a brand-new role has now been created for a Customer Care Advisor to join the team of a global premium FMCG brand. Along with a salary up to £30,000 per annum, you will receive a range of benefits including:
Employee discount
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Private medical insurance
Sick pay
What you’ll be doing as Customer Care Advisor:
Supporting the entire consumer journey (phone, e-commerce, email) directly supporting sales and indirectly working to strengthen relationship with the B2B & B2C consumers
Quickly and accurately processing domestic customer orders, including ensuring pricing, delivery and product orders are all spot on first time
Resolving delivery issues such as delays & stock shortage
Managing back orders and frequently liaising with the third-party logistics operator for stock or delivery issues
Communicating courteously with both B2B and B2C consumers by telephone and email, keeping an eye open for up-selling opportunities – staying up to date with product knowledge and promotions.
What we’re looking for in a Customer Care Advisor:
This role will suit someone with experience in customer care within a retailer, food/drink, FMCG, e-commerce or similar environment, with exposure to purchase order or inventory management being really useful.
A background in FMCG, food, drink, e-commerce, retailer or online retailers
Must have previous customer service experience and be fluent in English
Excellent IT skills with proficiency in Microsoft Suite (Word, Excel, PowerPoint) to intermediate level
Experience with purchase order/inventory management/installation/servicing or working with other partners such as logistics companies are all really useful!
A keen eye for detail and the ability to follow up enquiries both internally & externally
To apply for this role as Customer Care Advisor, please click apply online and upload an updated copy of your CV.
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