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Customer Care Advisor/Planner
Job Posted: 13 days ago
Salary: £ 16.53 - 16.53 / Hour
Job Type: Permanent Contract
Location: Tamworth, Staffordshire
Expire in: 14 days
Job Description
Customer Care Advisor/Planner - B78 3HL
PPM Recruitment are currently recruiting for an experienced Repairs Planner to join a busy housing repairs team responsible for coordinating responsive maintenance across a large residential property portfolio.
This is a fast-paced role where you will play a key part in ensuring repairs are scheduled efficiently, operatives are fully utilised and residents receive a high standard of service.
Pay Rate:
£16.53 per hour (inclusive of holiday pay)
Working Hours:
Monday to Friday
08:00 - 17:00
Role Overview:
The successful candidate will be responsible for planning and scheduling responsive repair works, ensuring operatives and subcontractors are deployed effectively while maintaining excellent communication with residents and the wider repairs team.
Key Responsibilities:
Plan and schedule responsive repairs and maintenance works for operatives and subcontractors
Ensure operatives' diaries are fully utilised while allowing for emergency and priority works
Liaise with residents to arrange appointments and manage expectations
Prioritise urgent repairs, vulnerable resident cases and compliance-related works
Monitor job progress and adjust schedules due to delays, access issues or emergencies
Work closely with supervisors, operatives and managers to ensure works are delivered efficiently
Allocate jobs with the correct skills, materials and time requirements
Manage follow-on works and ensure tasks are raised and scheduled promptly
Maintain accurate records within the repairs management system
Provide general administrative support to the wider repairs team when requiredRequirements:
Previous experience in a Repairs Planner, Scheduler or Works Coordinator role within housing repairs, property maintenance or facilities management
Experience scheduling work for a team of operatives or subcontractors
Strong organisational and time management skills
Good understanding of responsive repairs processes and trade requirements
Confident communicator able to liaise with residents, operatives and internal teams
Strong IT skills with experience using repairs management systems such as MRI, Northgate, DRS or similar
Ability to work in a fast-paced environment and manage changing priorities
Proactive approach to problem solving and diary managementIf you are interested in this role, please apply with your updated CVBefore You Apply
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