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CUSTOMER CARE AGENT

Job Posted: 16 days ago

Salary: £ 13.45 - 13.45 / Hour
Job Type: Temporary
Location: Gatwick, West Sussex

Expire in: 12 days

Job Description

Customer Care Agent - London Gatwick Airport

Join a dynamic aviation team at London Gatwick Airport and help deliver an exceptional travel experience for passengers every day.

We are currently seeking Customer Care Agent to support airport operations in a busy and fast-paced environment. This is a fantastic opportunity for individuals who are passionate about customer service and enjoy helping others. Whether you're looking to gain experience within aviation or build a long-term career in logistics distribution and supply chain industry, full training will be provided.

In this role, you will assist passengers who require additional support during their journey through the airport, ensuring they travel safely, comfortably, and with confidence.

Please note: This is a temporary seasonal position.

Pay & Benefits

£13.45 per hour
Weekly pay every Friday
Overtime opportunities available
Comprehensive training provided
Valuable experience within the aviation sector
Opportunity to work at one of the UK's leading airports

Working Hours

Part-time position
6-hour shifts
4 days on / 4 days off rotaAvailable shift patterns include:

04:00 - 10:00
12:00 - 18:00
18:00 - 00:00
22:00 - 04:00Flexibility to work across all shift patterns is essential.

Key Responsibilities

Deliver outstanding customer service and passenger support
Assist passengers with reduced mobility throughout the airport
Operate wheelchairs and mobility vehicles safely and responsibly
Provide assistance with luggage when required
Conduct routine equipment inspections and report any defects
Ensure all equipment remains clean, safe, and operational
Liaise effectively with airport teams and operational departments
Complete relevant documentation accurately and on time
Support wider airport activities as required

About You

We're looking for individuals who are:

Friendly, professional, and customer-focused
Excellent communicators with strong interpersonal skills
Able to work independently and as part of a team
Calm, reliable, and organised in a busy environment
Capable of managing time effectively and prioritising tasks
Flexible and adaptable to changing operational needs

Desirable Skills & Experience

Full UK driving licence (preferred but not essential)
Previous experience in customer service, passenger assistance, hospitality, or airport operations
Additional language skills are advantageousIf you enjoy helping people and want to be part of a dedicated airport support team, we'd love to hear from you. Apply today and take the next step in your customer service career within the aviation industry.

Join now and become a Customer Care Agent at Gatwick Aiport.

Please note: Due to the nature of our business, we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide or be willing to obtain the following: 

Apply for a Criminal Record Check (Paid for by us!) 
Have a full 5-year checkable history (Obtained for you by us!) 
Have an in date and valid Photo ID (Passport, Driving Licence, ID Card etc) 
Provide a full 5-year address history 
Attend an Aviation Security Course (Paid for by us!)

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring CUSTOMER CARE AGENT job near me in Gatwick, West Sussex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!