Hiring Now: Customer Care and Complaints Officer Near You – Apply Today!
Your Next Customer Care and Complaints Officer Job Starts Here – Apply Now!
Customer Care and Complaints Officer
Job Posted: 10 hours ago
Salary: £ 30,000 - 32,000 / Annum
Job Type: Permanent
Location: Upshire, Essex
Expire in: a month
Job Description
We are recruiting a professional and highly organised Customer Care & Complaints Officer to join a busy and supportive team in Waltham Abbey. This is a hybrid role working 3 days in the office and 2 days from home, offering 30–37.5 hours per week, Monday to Friday with flexible start and finish times. The salary on offer is £30,000 - £32,000 FTE, depending on experience.
In this role, you will be responsible for managing customer enquiries and complaints from initial contact through to resolution, ensuring a high standard of customer service, professionalism and compliance at all times.
Key Responsibilities:
* Handle customer enquiries and complaints via email and telephone.
* Investigate and resolve complaints in line with company procedures and regulatory requirements.
* Draft clear, accurate, and professional written responses.
* Manage escalated and complex cases, liaising with internal and external stakeholders where required.
* Maintain accurate records and case notes on internal systems.
* Support continuous improvement of complaint handling processes.
About You:
* Previous experience in complaints handling, customer care, mediation or a similar role.
* Excellent written and verbal communication skills.
* Strong attention to detail and problem-solving abilities.
* Well organised, able to prioritise workloads and meet deadlines.
* Professional, empathetic, and customer-focused approach.
Additional Information:
Due to the location and limited public transport links, candidates must have their own transport and be able to drive.
This is an excellent opportunity to join a growing organisation offering flexible working, a modern office environment, and a competitive salary package.
Due to the high volume of applications we receive, only shortlisted candidates will be contacted. If you do not hear from us, please assume your application has not been successful on this occasion. We appreciate your interest and wish you the best of luck in your job searchBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Care and Complaints Officer job near me in Upshire, Essex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
Similar Jobs
© Vita CV: Registered in England and Wales (16187919).