Hiring Now: Customer Care Associate Near You – Apply Today!
Your Next Customer Care Associate Job Starts Here – Apply Now!
Customer Care Associate
Job Posted: a day ago
Salary: £ Competitive
Job Type: Permanent
Location: Lowestoft, Suffolk
Expire in: a month
Job Description
Join Our Team as a Customer Care Associate at Altro!
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and love solving problems? If so, we have the perfect opportunity for you!
We are looking for a part time (22.5 hours per week) Customer Care Associate to join out friendly team bases in Lowestoft. We are open to the successful candidate working Monday, Tuesday, Wednesday or Wednesday, Thursday, Friday as this will be part of a job share.
About the Role
As a Customer Care Associate, you'll be the first point of contact for our UK Walling customers, ensuring they receive world-class service. You'll handle sales orders, manage delivery requirements, resolve technical queries, and support our sales team. You'll also keep up-to-date with product information and use our CRM system to add critical data.
Company Benefits
Enhanced family friendly benefits
Including Maternity, Paternity and Shared Parental Leave.
Holidays
We all need a break, and our holiday entitlement starts at 25 days plus bank holidays. Don't worry if you need a little extra... you can buy some more!
Employee Benefits Hub
Many of us are feeling the pinch at the moment from the rising cost of living. As a result, we have looked into ways in which we can further support employees during these challenging times and we have launched our Benefit Hub to all UK employees which entitles us to exclusive discounts with our retail partners.
Learning and Development
We have a comprehensive programme of in-house training and coaching as well as access to external courses to ensure that you can continue to grow and develop throughout your career with the Altro group.
Pension
A defined contribution pension scheme available for all staff. The minimum contribution level is 4%, which will be matched by the company, however if you wish to contribute a higher level, this will be matched by the company up to 6%, in line with your length of service and the benefit being provided
Life Assurance
Hopefully never needed, but from day one you will be covered by our life assurance scheme which will pay up to four times your annual salary
Occupational Health
We offer occupational Sick Pay and even have an onsite Occupational Health Service available to help get you back on track.
Employee Assistance Programme
A 24-hour helpline to support you through any of life's issues or problems. EAP service is entirely confidential, reliable and as a professional EAP provider, Heath Assured have teams of qualified experts to answer your calls any day, any time. They can support you on the telephone, online or in person; whichever is most suitable and appropriate. Some services are also available for anyone in your household.
Volunteering
In support of our Foundation vision, our wish is for every employee, globally, to give one day per year (the day is paid for by the company), to volunteer for a healthcare related charity/organisation. Just one day, can make a big difference!
Social Events
There are a variety of social events across the group, including the company Christmas party.
Retirement Planning
It might be a long way off, but we know it's not always easy to stop working so we provide advice and support to ease the transition to retirement.
Eye Care
Free eye tests are available for all employees.
Long Service
We offer long service awards to all our employees.
Parking
Don't worry about getting parked...we have free car parking at all our sites.
Additional benefits (depending on your role)
Hybrid Working
Providing flexibility around both home and office working.
Car Allowance
Certain positions with us entitle you to car allowance.
Private Medical Scheme
The type of cover available to you will be dependent on your job.
Essential Skills
We need someone with strong business and commercial skills in a customer service environment. You should have GCSEs (grade C or above in English & Maths), UK internal account management experience, and be proficient with Microsoft programs and CRM systems. Excellent communication skills, a customer-focused mindset, and the ability to multitask are essentialBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Care Associate job near me in Lowestoft, Suffolk! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).