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Customer Care Co-ordinator - New Build Housing
Job Posted: 8 hours ago
Salary: £ 28,000 - 28,000 / Annum
Job Type: Permanent
Location: Nottingham, Nottinghamshire
Expire in: a month
Job Description
Are you an experienced customer service professional with a background in new build housing?
Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Customer Care Co-ordinator to join them on a permanent basis out of their Nottingham office. As a Customer Care Co-ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.
What's in it for you?
* Basic salary of £28,000
* 26 days annual leave + bank holidays
* Buy and sell extra holidays
* Bonus potential
What are we looking for?
* Experience working in a customer services role, ideally within the new build housing or property sectors.
* Ability to provide concise and accurate written or numerical reports when required
* Confident communicator both verbally and written
* Good computer skills (especially Word and Excel)
Key Responsibilities:
* Manage all communication and administration related to Customer Care.
* Resolve validated complaints efficiently, seeking direction when necessary.
* Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
* Update and maintain defect records accurately.
* Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
* Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.
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Looking for your next career move? Join a top company hiring Customer Care Co-ordinator - New Build Housing job near me in Nottingham, Nottinghamshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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