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Customer Care Coordinator (Construction)

Job Posted: 14 days ago

Salary: £ 20 - 25 / Hour
Job Type: Contract Temporary
Location: Bury St Edmunds, Suffolk

Expire in: 14 days

Job Description

Customer Services Coordinator / 6+ months full time contract / Construction

COINS Software skills essential.

We have a new opportunity for a Customer Services Coordinator to join a well established and award wining housebuilder, based from their Bury St Edmunds Office on a 6 month fixed-term contract.

  * The role is Monday to Friday, 8:30am to 4:30pm, 37 hours per week.

The aim of the role is to provide a professional, positive and enthusiastic service to our customers

Duties will include:

  * Provide an excellent Customer Journey process – Including courtesy calls, site progress and customer satisfaction

  * Being responsible for ensuring defects are attended to in a reasonable timescale

  * Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures

  * Specify remedial works, allocate appropriate subcontractors and supervise this up to completion

  * Prepare and submit progress reports to the Head of Customer Services

  * Support in new ideas/ procedure to improve the quality of after care service and Customer Journey

  * Help continuous improvement in customer satisfaction ratings

About The Candidate:

  * Interpersonal skills in dealing with internal and external customers

  * Confident and able to demonstrate negotiation skills

  * Ability to stay calm, professional and display patience when dealing directly with customer complaints

  * Recognise the importance of customer service

  * Able to work independently ensuring our aftersales service is impartial

  * Intermediate skills in Microsoft Excel, COINS and Word.

  * Some technical knowledge of house building, including electrical, plumbing, and specific understanding of defects and specification of remedial works preferred but not essential

Before You Apply

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