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Customer Care Coordinator

Job Posted: 18 days ago

Salary: £ 30,000 - 34,000 / Annum
Job Type: Permanent
Location: NN4, Northampton, West Northamptonshire

Expire in: 10 days

Job Description

Customer Care Coordinator

Location: Northampton (Office-based)
Hours: 37.5 hours per week, Monday to Friday
Salary: Up to £34,000 per annum (dependent on experience)

About the Role

We are seeking an experienced Customer Care Coordinator to join our team at our Northampton office. This is a key role within our business, acting as the main point of contact for homeowners and internal teams to ensure a high-quality customer experience throughout the aftercare period.

The successful candidate will have previous experience within the housing or construction sector and a strong understanding of the customer care process within a residential development environment.

Key Responsibilities

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    Act as the primary contact for customers, managing queries and concerns in a professional and timely manner

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    Log, track, and manage defects and aftercare issues from handover through to resolution

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    Liaise with site teams, subcontractors, and internal departments to coordinate remedial works

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    Arrange and manage appointments, ensuring works are completed within agreed timescales

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    Maintain accurate records and update internal systems

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    Ensure all customer interactions align with company standards and NHBC / warranty requirements

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    Support the delivery of a positive customer journey and high levels of customer satisfaction

About You

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    Proven experience in a customer care role within housing or construction (essential)

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    Strong organisational and communication skills

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    Confident dealing with customers, subcontractors, and site teams

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    Ability to manage multiple cases simultaneously and work to deadlines

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    Good IT skills, with experience using CRM or defect management systems desirable

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    A proactive, solution-focused approach

What We Offer

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    Competitive salary up to £34,000

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    37.5-hour working week

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    Stable, office-based role in our Northampton location

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    Opportunity to work with an established and growing housing developer

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    Supportive team environment

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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