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Customer Care Coordinator

Job Posted: 19 days ago

Salary: £ 28,000 - 34,000 / Annum
Job Type: Contract
Location: Ringwood, Hampshire

Expire in: 9 days

Job Description

New Homes Customer Care Coordinator

Location: Ringwood
Job Type: 1 Year Fixed-Term Contract (FTC)
Hours: Full Time – 40 Hours per Week, Monday to Friday

We are working with a fantastic and well-established developer based in Ringwood who are looking to recruit a professional and customer-focused New Homes Customer Care Coordinator to join their team on a 12-month fixed-term contract.

This is an excellent opportunity for someone with strong customer service experience who enjoys working in a fast-paced environment and takes pride in delivering outstanding customer care.

The Role

As a New Homes Customer Care Coordinator, you will act as the first point of contact for homeowners, ensuring all customer queries and aftercare issues are handled efficiently and professionally.

Key responsibilities will include:

  * Managing customer enquiries via phone and email

  * Coordinating maintenance and remedial works with contractors and site teams

  * Logging and updating customer issues accurately

  * Scheduling appointments and ensuring works are completed within agreed timescales

  * Providing excellent customer service at every stage of the customer journey

  * Building strong relationships with homeowners, contractors, and internal departments

Requirements

  * Previous customer service experience is essential

  * Strong communication and organisational skills

  * Ability to manage multiple tasks and prioritise workload effectively

  * Confident using Microsoft Office and internal systems

  * Experience within new homes, construction, housing, or property would be advantageous but is not essential

  * Positive, proactive, and professional attitude

Package & Benefits

  * Competitive salary package

  * Supportive and friendly working environment

  * Opportunity to join a reputable and growing company

  * Additional company benefits included

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Care Coordinator job near me in Ringwood, Hampshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!