Hiring Now: Customer Care Coordinator Near You – Apply Today!
Your Next Customer Care Coordinator Job Starts Here – Apply Now!
Customer Care Coordinator
Job Posted: 7 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: Ealing, Greater London
Expire in: a month
Job Description
We’re recruiting on behalf of a leading UK housebuilder with a reputation for delivering homes of the highest quality. Their award-winning Customer Care team ensures every buyer enjoys a seamless experience, resolving issues quickly and professionally while maintaining exceptional standards.
This is a fantastic opportunity for someone with strong customer service skills and ideally some exposure to construction or property. More important than technical background is your passion for delivering quality, professionalism, and first-class service.
The Role
As a Customer Care Coordinator, you’ll be the key link between customers, site teams, and subcontractors, making sure all queries and defects are managed efficiently and to the highest standard. Reporting to the Head of Customer Care, you’ll:
*
Handle customer queries via phone, email, online or social media, ensuring all issues are logged accurately.
*
Liaise with site managers, technicians, and subcontractors to coordinate remedial works in line with NHBC warranty standards and company SLAs.
*
Schedule inspections, pre-completion visits, and follow-up calls, keeping customers informed throughout.
*
Maintain accurate records, reports, and action logs, providing the business with regular updates on progress.
*
Manage complaints and legacy issues effectively, escalating when required.
*
Support the wider Customer Care team with administration, reporting, and communication.
*
Promote best practice across the business, always acting as the voice of the customer.
What They’re Looking For
*
Previous experience in customer service, administration, or a client-facing role (construction/property experience desirable).
*
Excellent communication skills (written and verbal).
*
Strong IT skills, particularly Microsoft Office (Word, Excel, Outlook).
*
Highly organised with strong time management skills and the ability to prioritise tasks.
*
Resilient, professional, and able to deal with challenging situations with diplomacy.
*
A team player who can build positive relationships across departments and with clients.
What’s on Offer
*
Join one of the UK’s leading developers with an award-winning reputation.
*
A supportive team culture with opportunities to grow and progress.
*
Competitive salary and benefits packageBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Care Coordinator job near me in Ealing, Greater London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).