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Customer Care Coordinator
Job Posted: 8 hours ago
Salary: £ 28,000 - 35,000 / Annum
Job Type: Permanent
Location: Leicester, City of Leicester
Expire in: a month
Job Description
Customer Care Coordinator (Senior Opportunity Available)
Location: Leicester (Hybrid – 1 day WFH after probation)
Hours: Monday – Friday
Are you an experienced Customer Care professional within the housebuilding sector? Do you want to join a respected 5-star developer with strong growth plans, clear progression, and a fantastic culture?
We’re working with a leading new-build developer in Leicester who are seeking a Customer Care Coordinators to strengthen their team. With a large land bank, excellent training, and a reputation for delivering quality homes, this is a brilliant opportunity to take the next step in your career.
What’s on offer:
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Senior-level role with clear progression pathways
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Supportive team and excellent company culture
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Hybrid working (1 day WFH after probation)
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Monday – Friday hours
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The chance to uphold and build upon a 5-star customer service rating
The role:
As a Customer Care Coordinator, you will take a proactive lead in ensuring every customer receives exceptional service after moving into their new home. You’ll:
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Oversee and manage customer queries, ensuring swift resolutions
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Coordinate remedial works with contractors, site teams, and trades
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Support and mentor junior coordinators, offering guidance and best practice
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Monitor and report on customer care performance, spotting trends and areas for improvement
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Work closely with senior management to maintain and enhance the company’s 5-star rating
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Handle escalated issues with professionalism and empathy
About you:
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Previous experience in a Customer Care role within housebuilding or housing association is essential
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Strong communication, organisation, and problem-solving skills
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Proven ability to manage challenging situations with professionalism
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Confident using systems and managing multiple cases simultaneously
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A team player who can also take initiative and lead by exampleBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Care Coordinator job near me in Leicester, City of Leicester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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