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Customer Care Engineer

Job Posted: 7 days ago

Salary: £ 45,000 - 50,000 / Annum
Job Type: Permanent
Location: Waltham Abbey

Expire in: 21 days

Job Description

Location: Hertfordshire and North London 

Salary: Competitive + Company Vehicle/Allowance + Benefits

About the Role

We are seeking a proactive and customer-focused Customer Care Engineer to join our growing team, supporting new build residential developments across Hertfordshire and North London.

This is a hands-on role where you will be responsible for carrying out remedial works and resolving customer defects in occupied homes, ensuring a high standard of finish and excellent customer satisfaction.

Key Responsibilities

Attend occupied properties to diagnose and rectify defects in line with warranty guidelines
	
Carry out a range of remedial works including carpentry, finishing, and general maintenance tasks
	
Deliver a high level of customer service when dealing with homeowners
	
Manage your own workload and diary across multiple live developments
	
Liaise with the Customer Care team, Site Managers, and subcontractors to coordinate works
	
Maintain accurate records of works carried out and materials used
	
Ensure all works are completed safely and to a high standard

About You

Previous experience in a similar role within house building or construction is highly desirable
	
Strong carpentry background preferred (first or second fix experience advantageous)
	
Multi-trade skills are beneficial (e.g. plastering, decorating, basic plumbing)
	
Excellent customer service and communication skills
	
Ability to work independently and manage multiple tasks effectively
	
Strong attention to detail and problem-solving mindset
	
Full UK manual driving licence (essential)

What We Offer

Competitive salary package
	
Company van or car allowance
	
Tools and equipment provided
	
Opportunity to work with a growing and reputable house builder
	
Supportive team environment and career progression opportunities

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Care Engineer job near me in Waltham Abbey! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!