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Customer Care Manager
Job Posted: 2 hours ago
Salary: £ 40,000 - 42,000 / Annum
Job Type: Permanent
Location: Scunthorpe, Lincolnshire
Expire in: a month
Job Description
Customer Care Manager
Leadership of a small team
Scunthorpe Based on-site
£40,000 - £42,000Client Details
Page Group are working with a leading manufacturer within the Construction Sector who are looking to appoint a new Customer Care Manager
Description
Leadership of a small customer care function
Provide support to customers around customer issues and resolution management
Own customer complaints from end to end, working with various departments to resolve customer issues
Undertake route cause analysis to mitigate recurrence of issues
Build strong working relationships with key stakeholders to improve the customer journey
Provide a world class service to customer during all interactions
Ensure customer data is accurately recorder on CRM systemProfile
Strong Customer Service Background
Experience working on customer resolution / customer issues
Ability to communicate with key stakeholdersJob Offer
Monday to Friday role
Salary £40,000 - £42,000
Scunthorpe based - on-siteBefore You Apply
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