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Customer Care Manager
Job Posted: a day ago
Salary: £ 35,000 - 45,000 / Annum
Job Type: Permanent
Location: Exeter, Devon
Expire in: a month
Job Description
Customer Care Manager – Construction | Exeter | Full-Time / Flexible Hours
Are you passionate about delivering exceptional customer service and ready to lead an award-winning team?
A leading multi-trade construction company in the South West is looking for an experienced Customer Care Manager to join their team in Exeter.
The Role
As Customer Care Manager, you’ll oversee all aspects of the customer experience, ensuring a professional, responsive, and high-quality service for new build and renovation projects across the region. You’ll lead a small, dedicated aftercare team, coordinate with internal departments, and use customer feedback to drive continuous improvement.
Key Responsibilities
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Manage and develop the customer care team to deliver first-class service
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Handle customer queries, complaints, and resolutions promptly and effectively
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Liaise with internal site and office teams to ensure smooth aftercare processes
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Analyse customer feedback to identify trends and improvement opportunities
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Maintain accurate records and reports using Microsoft Office tools
About You
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Proven experience in customer service management or aftercare
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Strong leadership, communication, and problem-solving skills
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Confident using Microsoft Excel, Word, and Outlook
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Construction or property industry experience is highly desirable
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Driving licence essential; CSCS card advantageous
Benefits
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Flexible working hours
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Enhanced holiday allowance increasing with service
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Supportive and friendly working environment
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Relaxed dress code and free on-site parking
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Easily accessible location near the M5, A30, and A38
If you’re an organised, customer-focused leader looking for a rewarding role in a respected construction business, we’d love to hear from youBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Care Manager job near me in Exeter, Devon! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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