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Customer Care Manager
Job Posted: 5 minutes ago
Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: DD1, Dundee, Dundee City
Expire in: a month
Job Description
Customer Care Operations Manager – Perth (PH1) | Leading 5★ Housebuilder
I’m looking to speak with an experienced Customer Care Operations Manager to join a major 5★ housebuilder in the Perth / Tayside area.
This is a key role within the business, overseeing Customer Care Maintenance Operatives and ensuring high standards of customer satisfaction across live developments. You’ll play a central part in delivering first-class service, resolving escalations, managing technical defects and supporting NHBC/Premier/LABC claims.
What the role involves:
✔ Managing & developing the customer care team
✔ Diagnosing complex defects and overseeing remedial strategies
✔ Handling escalations and formal complaints
✔ Working closely with site teams, contractors & other departments
✔ Visiting developments and maintaining strong customer relationships
✔ Supporting NHBC / Premier / LABC resolutions
✔ Ensuring KPIs and quality standards are consistently achieved
What you’ll need:
🔧 Strong customer service background
🔧 Trade-related experience
👥 Proven people management experience
💬 Excellent communication skills
💻 Confident with MS Office
🏗️ CSCS (advantageous)
Package includes:
🚗 Company car or car allowance
💰 Competitive salary
🩺 Healthcare & life cover
🎯 Strong progression and development support
💸 Employee benefits platform & high-street discounts
If you're based in Perth, Dundee, or surrounding areas and want to take the next step in your customer care career with a respected 5★ housebuilder apply todayBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Care Manager job near me in DD1, Dundee, Dundee City! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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