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Customer Care Manager

Job Posted: 8 days ago

Salary: £ 30,000 - 40,000 / Annum
Job Type: Permanent
Location: ME14, Weavering, Kent

Expire in: 20 days

Job Description

Customer Care Manager
Competitive on experience
Maidstone
Permanent, Full Time
Monday to Friday (08:00 – 18:00) 1 in 2 Saturdays (1 in 3 negotiable) 08:00 – 13:00 - Saturdays paid as O/T
Our client, based in the Maidstone area has a new opportunity for an experienced Customer Care Manager. If you hold over 1 years’ worth of experience and you’re looking for a new challenge – this could be your next role in the Motor Trade! Apply with us today.
Duties and Responsibilities include:
  * As Customer Care Manager, you’ll take ownership of the front-of-house Aftersales operation, leading the Service Advisor team and driving an exceptional customer experience.
  * Leading and developing a team of 4 Service Advisors
  * Acting as the main point of contact for customer care and escalations
  * Handling and resolving customer complaints professionally
  * Driving NPS scores and customer satisfaction KPIs
  * Reporting performance and insights to senior management
  * Overseeing daily operations to ensure a smooth and efficient service department
  * Supporting wider Aftersales objectives and continuous improvement
Your background & skill:
  * Keyloop/Drive experience an advantage.
  * Ability to work independently in a busy, pressured environment is essential.
  * Technical skills and experience are essential.
  * Well-presented and hold excellent interpersonal organisational skills.
For further details on this Supervisor/Reception Team Leader role and other jobs in the motor trade please contact Stacey Hunt at ACS Automotive Recruitment Consultancy

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Looking for your next career move? Join a top company hiring Customer Care Manager job near me in ME14, Weavering, Kent! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!