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Customer Care Manager
Job Posted: 3 days ago
Salary: £ 40,000 - 51,000 / Annum
Job Type: Permanent
Location: Surrey
Expire in: 25 days
Job Description
Are you an experienced Customer Care Manager or Senior Coordinator ready to step into a leadership role? A respected and established residential developer known for delivering high-quality, affordable new build homes in Surrey is hiring a Customer Care Manager to join their growing team.
Location: Surrey
Position: Customer Care Manager
Industry: House building / Construction / Property Development
Job Overview:
As a Customer Care Manager, you will support homeowner's post-completion, leading a small team to manage customer queries, coordinate defect resolution, and maintain the highest standards of service. You'll work closely with site teams and subcontractors to ensure smooth and timely aftercare delivery.
Key Responsibilities:
Manage and lead the customer care coordination team
Oversee the customer journey from handover to defect resolution
Handle escalated issues and ensure timely resolutions
Schedule and monitor works with engineers and subcontractors
Maintain accurate records using the CRM system
Ensure compliance with NHBC standards and internal processes
Report on customer care performance and identify service improvementsCandidate Requirements:
Experience in customer care within house building or construction
Strong understanding of NHBC guidelines and the new build process
Excellent communication and leadership skills
Organised, proactive, and customer-focused
Ability to manage a team and build strong relationships with subcontractorsBenefits Package:
Competitive salary
Company pension
Private medical insurance
Career development and internal progression opportunitiesApply Now:
Ready to take the next step in your Customer Care career?
Contact Max Davies on (phone number removed) or apply via the linkBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Care Manager job near me in Surrey! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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