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Customer Care Manager
Job Posted: 3 hours ago
Salary: £ 40,000 - 40,000 / Annum
Job Type: Permanent
Location: Livingston, West Lothian
Expire in: a month
Job Description
Join our growing engineering business as our new Customer Care Manager! This is a unique opportunity to build and own our customer support function from scratch, becoming the central point for all customer queries. If you're a highly organized, customer-focused leader who can ensure every issue is handled promptly and professionally, we want to hear from you.
Key Responsibilities:
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Be the go-to person for all customer care issues.
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Manage the lifecycle of customer queries: logging, tracking, prioritizing, and delegating to the right internal teams (engineering, projects, commercial, etc.).
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Ensure timely communication and resolution for customers.
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Optimize processes to enhance customer care efficiency.
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Analyze data to identify trends and reduce recurring issues.
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Collaborate across departments to ensure seamless service.
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Champion the customer's needs and drive continuous improvement.
We're looking for someone with:
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Proven experience as a Customer Care/Service Manager, ideally in a technical sector (engineering, utilities, construction).
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Exceptional organizational and problem-solving skills.
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Excellent communication and interpersonal abilities.
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A confident and accountable delegator.
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A calm, solutions-oriented approach committed to outstanding customer experience.
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Experience with CRM/issue tracking systems is a plusBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Care Manager job near me in Livingston, West Lothian! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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