Hiring Now: Customer Care Manager Near You – Apply Today!
Your Next Customer Care Manager Job Starts Here – Apply Now!
Customer Care Manager
Job Posted: 19 hours ago
Salary: £ 38,000 - 43,000 / Annum
Job Type: Permanent
Location: Fenton, Stoke-on-Trent
Expire in: a month
Job Description
We at Work Lyf Group are recruiting for a Customer Care Manager for our well established client based in Fenton. In this role you will oversee daily operations, ensuring efficiency and alignment with organisational goals, while managing resources and improving processes.
Responsible for: Customer Service, Order Processing teams
Main Responsibilities
* Oversee Daily Operations: Manage and supervise the daily operations of the organisation to ensure they align with strategic goals and objectives.
* Improve Efficiency: Implement effective methods and strategies to enhance performance, productivity, and profitability across various departments.
* Coordinate Support Services: Manage and increase the effectiveness of support services such as Customer services, Order Processing and Logistics to ensuring smooth communication and coordination between functions.
* Data Analysis: Analyse data to create action plans, develop departmental goals, and monitor key performance indicators (KPIs).
* Team Collaboration: Work closely with various departments, including sales, to streamline processes and improve overall business operations.
* Reporting: Prepare reports for senior management, providing insights into operational performance and areas for improvement.
Qualifications
* Education: A minimum of bachelor’s degree in business administration, or a related field;
* Experience: 3-5 years of experience in operations management or a similar role.
Personal Specification & Skills Required
* Strong leadership
* Analytical
* Outstanding communication skills
* Proficiency in data analysis and project management
* Ability to build rapport easily with stakeholders at all levels
* Familiarity with health and safety regulations and best practices.
* Excellent problem-solving skills
* Process driven
Working Hours
Monday to Friday – 8:00am – 4:30pm or 7:30am – 4:00pm (including a 30-min unpaid break).
Additional time may be needed to suit the needs of the business.
Working Location
Office based full timeBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Care Manager job near me in Fenton, Stoke-on-Trent! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).