Hiring Now: Customer Care Manager Near You – Apply Today!
Your Next Customer Care Manager Job Starts Here – Apply Now!
Customer Care Manager
Job Posted: 2 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: SO16, Nursling, Hampshire
Expire in: a month
Job Description
This is a great opportunity to be part of a fantastic Customer Service team within an International company. This is a management role where you will be responsible for the day to day line management of a team of up to 6 people. You will need to be an experienced manager who enjoys dealing with customer complaints and solving problems as well as day to day responsibility for a small team. You will be managing a team of people and be responsible for their development and ensuring that customers receive a high level of service. This role requires someone who has a genuine passion for Customer Care and providing a high level of Customer Service.
The role
As the manager, you will be responsible for leading and developing the team. You will be responsible for handling escalated email queries as well as telephone based complaints. You will need to ensure that customer queries are answered in a timely manner and that agreed standards are met. You will need to negotiate with customers with regards to complaint resolution and escalate any problems to the management team. You will work closely with the Management team.
The ideal candidate
You must genuinely care about providing excellent customer service. In addition to the customer skills over the phone and a real ability to build relationships with people, you will need good complaint resolution skills and people management experience. Strong administration skills are also essential because you will be writing letters/emails on a daily basis. The ability to negotiate with customers with regards to complaint resolution is essential. You will need to be a good motivator and be experienced in day to day people management including performance reviews.
Additional information
This company offer free parking.
Please note, due to the volume of applications we are unable to contact each applicant individually. If you have not heard from us within 5 working days of application please assume that you have been unsuccessful on this occasionBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Care Manager job near me in SO16, Nursling, Hampshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).