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Customer Care Manager
Job Posted: 2 days ago
Salary: £ 36,000 - 36,000 / Annum
Job Type: Permanent
Location: Exeter, Devon
Expire in: 25 days
Job Description
Job Description:
Customer Care Manager – Fitted Kitchens & Bedrooms
Location: Exeter
Salary: £36,000 DOE
Industry: Fitted Kitchens & Bedrooms – Supplier
About the Role
We’re working with a leading supplier of fitted kitchens and bedrooms who are looking for a dedicated Customer Care Manager to join their team in Exeter.
You’ll be responsible for ensuring an exceptional customer experience, managing a small team, and being the key link between customers, installers, and the wider business.
Key Responsibilities
* Lead and manage the customer care team to deliver outstanding service.
* Handle escalated customer queries and resolve issues efficiently.
* Oversee after-sales service, ensuring installations meet the highest standards.
* Liaise with internal departments, contractors, and suppliers.
* Monitor performance metrics and implement improvements.
* Build long-term customer relationships to support repeat business and brand reputation.
What We’re Looking For
* Proven experience in customer service management.
* Strong background in kitchens, bedrooms, bathrooms, or home interiors (preferred).
* Excellent communication, leadership, and problem-solving skills.
* Organised, resilient, and able to handle a fast-paced environment.
* A customer-first mindset with strong attention to detail.
What’s on Offer
* Competitive salary – up to £36,000 DOE
* Career development opportunities
* Join a respected and growing supplier in the home interiors sector
* Friendly, supportive team environmentBefore You Apply
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