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Customer Care Manager
Job Posted: 17 hours ago
Salary: £ 27,000 - 27,000 / Annum
Job Type: Permanent
Location: Warwick
Expire in: a month
Job Description
Customer Care Manager – Insurance
Based - Warwick, Warwickshire with 2 day hybrid option
£27,000 plus excellent benefits
Are you passionate about delivering exceptional customer experiences while keeping quality and compliance at the heart of everything you do?
We’re recruiting for a Customer Care Manager on behalf of a market-leading insurance provider to the UK automotive sector. This is your chance to join a company that works with some of the country’s most prestigious car dealer groups, where your expertise will make a real impact.
What’s on offer for the Customer Care Manager:
Full training and development within a supportive, collaborative team
Private healthcare, life insurance & critical illness cover
Employee Assistance Programme, staff discounts, social events & more
Casual dress code and modern Warwick offices with free parking
Excellent transport links — close to A46, Warwick town centre, and walking distance from Warwick Parkway Station
Hybrid working (2 days from home per week)
Monday to Friday, 8:30am–5:00pm (37.5 hours per week)
Full training and development within a supportive, collaborative team
Why you’ll love this role:
A pivotal position where you’ll own the complaints process from start to finish and ensure customer outcomes.
A fast-paced, supportive environment with direct exposure to senior stakeholders, clients, and insurers.
A company that’s passionate about innovation and reputation – you’ll be helping shape their customer experience journey.
What you’ll be doing:
Managing complaints, carrying out root cause analysis and spotting improvements.
Acting as the regulatory safeguard, ensuring FCA compliance, TCF and Consumer Duty standards are met.
Producing KPI reports, maintaining registers, and presenting insight to leadership.
Building strong relationships with clients, internal teams, and external partners.
What we’re looking for
Strong background in customer service operations, ideally in insurance/financial services
Solid knowledge of compliance coupled with experience of handling and investigating complaints
Experience of writing final resolution letters
Excellent communicator – able to influence, present and build trust quickly
Analytical, detail-driven, and proactive
If you’re ready to take the next step in your career and make a real difference in customer care, we want to hear from youBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Care Manager job near me in Warwick! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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