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Customer Care Manager
Job Posted: 15 hours ago
Salary: £ 40,000 - 50,000 / Annum
Job Type: Permanent
Location: Woking, Surrey
Expire in: a month
Job Description
Customer Care Office Manager – Residential Developer
Guildford
Up to £50k plus benefits (Maternity Contract)
Hybrid working
Our client a leading national developer are looking for an experienced and highly organised Customer Care Office Manager to lead the customer service operations for a respected residential developer. This is a key role within a fast-paced, quality-driven environment, ensuring homeowners receive an exceptional aftercare experience that reflects the company’s commitment to excellence.
Key Responsibilities:
* Oversee the day-to-day management of the Customer Care team, ensuring all enquiries, defects, and service requests are handled efficiently and professionally.
* Coordinate with construction, technical, and site teams to ensure timely resolution of homeowner issues and warranty works.
* Monitor and report on performance metrics, identifying trends and areas for improvement.
* Manage scheduling, documentation, and communication across departments to maintain smooth after-sales operations.
* Uphold a strong focus on customer satisfaction, quality standards, and compliance with company procedures and NHBC requirements.
About the benefits and rewards:
The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to £50k DOE. In addition to the basic salary there will be further company benefits including bonus and further company benefits.
About the requirements:
* Proven experience in a customer care or office management role within the residential development or construction sector.
* Strong organisational and leadership skills with the ability to motivate and support a team.
* Excellent communication and problem-solving abilities, with a proactive approach to resolving issues.
* Confident working with CRM systems, databases, and Microsoft Office applications.
* A calm, professional manner and a genuine passion for delivering outstanding customer serviceBefore You Apply
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