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Customer Care Operations Manager
Job Posted: 11 hours ago
Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: DH6, Cassop, County Durham
Expire in: a month
Job Description
Customer Care Operations Manager
📍 Location: Durham
💷 Competitive Salary + Bonus + Company Van + Benefits
Are you ready to take the next step in your career with a leading housebuilder? We’re recruiting for a Customer Care Operations Manager to join a well-established residential developer in the North East. This is a fantastic opportunity for an experienced manager with a background in construction, repairs, or customer care to make a real impact in a high-profile role.
Why Apply?
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Competitive basic salary with performance bonus
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Company van provided
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Healthcare, life cover & contributory pension
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Employee benefits platform with high-street discounts and wellbeing support
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Long-term career progression opportunities with a 5* builder committed to quality and customer satisfaction
The Role
As Customer Care Operations Manager, you will take responsibility for leading and managing a team of Customer Care Maintenance Operatives. You’ll be focused on driving customer satisfaction, ensuring issues and defects are resolved quickly and effectively, and upholding the highest standards of service across the business.
Key Responsibilities
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Manage and support Customer Care Maintenance Operatives, ensuring they have the tools, training, and coaching needed to deliver outstanding service.
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Oversee remedial works and drive effective SLAs to resolve issues professionally and efficiently.
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Monitor and control costs, ensuring sign-off and recording policies are followed while identifying contra-charging opportunities.
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Diagnose complex defects, oversee remedial strategies, and manage works associated with formal complaints.
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Build and maintain strong relationships with subcontractors, supply chain partners, and internal teams to minimise issues and streamline processes.
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Manage NHBC / Premier / LABC resolutions and claims, working closely with the wider Customer Care team.
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Ensure health & safety compliance across all activities, promoting safe working practices at all times.
What We’re Looking For
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Proven track record managing customer care or maintenance teams, ideally in the housebuilding or construction sector.
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Alternatively, experience within a high-performing customer care team with involvement in coaching, process improvement, or operational management.
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Strong practical knowledge of construction, trades, or property maintenance.
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Excellent communication skills, both verbal and written, with a customer-first mindset.
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Confident using IT systems, including Microsoft Office (Outlook, Word, Excel).
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Ability to thrive in a fast-paced, high-pressure environment.
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Full UK driving licence (company van provided)Before You Apply
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Looking for your next career move? Join a top company hiring Customer Care Operations Manager job near me in DH6, Cassop, County Durham! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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