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Customer Care Operative/Maintenance Technician
Job Posted: 21 hours ago
Salary: £ 36,000 - 40,000 / Annum
Job Type: Permanent
Location: Peterborough, Cambridgeshire
Expire in: a month
Job Description
Customer Care Operative
📍 Peterborough & Surrounding Areas
💷 Up to £40,000 DOE
We’re looking for a hands-on, customer-focused professional to join our team as a Customer Care Operative. You’ll be the face of our aftercare service, ensuring every customer receives a high-quality resolution to any remedial works — with professionalism, efficiency, and a smile.
What you’ll be doing:
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Organising and managing your own workload to deliver top-quality remedial works on time, in line with agreed SLA’s.
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Carrying out all works to the highest standard, ensuring full compliance with our Customer Care procedures.
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Keeping costs under control and following our sign-off and cost-recording processes, while spotting any opportunities for contra-charging.
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Updating all job details via our Operative App, ensuring accurate defect tracking and root cause analysis.
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Liaising with subcontractors when needed, inspecting reported defects, and keeping both customers and the office team fully informed.
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Working safely and in line with our Health, Safety & Environmental policies, ensuring best practice at all times.
What we’re looking for:
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Solid experience in homeowner maintenance, with skills in both painting and joinery.
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Comfortable maintaining and using a range of tools and machinery.
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Great communication and customer service skills — you know how to keep customers informed and reassured.
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PASMA certificate (advantageous, but not essential).
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First Aid qualification (advantageous).
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Competent with Microsoft Office.
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Current CSCS Card.
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Full UK driving licence.
What we offer:
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Competitive salary up to £40,000 DOE
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Company vehicle and tools provided
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Supportive, team-focused working environment
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Opportunity to work across a variety of sites in and around Peterborough
If you’re a skilled operative who takes pride in your work and thrives on delivering great customer service, we’d love to hear from youBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Care Operative/Maintenance Technician job near me in Peterborough, Cambridgeshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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