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Customer Care Specialist

Job Posted: 14 days ago

Salary: £ 27,042 - 27,042 / Annum
Job Type: Permanent
Location: Edinburgh

Expire in: 14 days

Job Description

Put Customers First and Build Your Career in Customer Service

Are you passionate about delivering exceptional customer experiences, not just fixing problems but understanding why they happen? Do you take ownership, think critically, and go the extra mile to make things right for the customer?

We're recruiting for a leading online retail brand that truly puts the customer at the heart of everything they do. In this role, you won't just resolve queries, you will play a key part in improving the overall customer journey by identifying issues, investigating root causes, and helping shape better outcomes.

Start Date: Monday 25th May

Key Responsibilities

Handle inbound and outbound customer queries across phone, email, live chat, and social media
Guide customers confidently through their journey, providing clear, helpful advice
Resolve issues efficiently while delivering a high-quality, empathetic customer experience
Take ownership of problems and dig deeper to understand root causes to prevent repeat issues
Work closely with suppliers and internal teams to ensure seamless service delivery
Manage complaints with professionalism, empathy, and a solutions-focused mindset

What We're Looking For

A genuine passion for putting customers first and doing the right thing
Strong problem-solving skills, with the curiosity to ask "why" and look beyond the surface
Excellent communication and active listening abilities
High attention to detail and the ability to manage multiple tasks effectively
A positive, proactive attitude and team-oriented mindset
Previous experience in customer service, contact centre, or retail support is preferred

Location & Working Pattern

Based in Edinburgh (Stockbridge area)
Hybrid working available after initial training, with 2 days working from home
4-week initial training period on-site
1 in 3 Saturdays required after training

Salary & Benefits

£27,000 per annum
Hybrid working model
Structured training and onboarding programme
Opportunity to build a long-term career in a customer-focused organisation

Why This Role?

This is more than a customer service role. It is an opportunity to be part of a business that treats its customers as its champions. If you are someone who cares about delivering meaningful experiences and improving how things are done, you will thrive here.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Customer Care Specialist job near me in Edinburgh! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!