Hiring Now: Customer Care Specialist Near You – Apply Today!

Your Next Customer Care Specialist Job Starts Here – Apply Now!

Customer Care Specialist

Job Posted: a month ago

Salary: £ 27,042 - 27,042 / Annum
Job Type: Permanent
Location: Edinburgh

Expire in: 12 days

Job Description

Put Customers First and Build a Career in Customer Service

Do you care about doing the right thing for customers? Not just answering queries, but really understanding what has gone wrong and taking the time to put it right?

If you take pride in helping people, enjoy solving problems, and don't just settle for quick fixes, this could be a great fit.

We are recruiting for an online retail brand that genuinely puts the customer at the centre of everything they do. In this role, you won't just be responding to queries. You will have the chance to look deeper, understand root causes, and help improve the overall customer experience.

What you'll be doing

Supporting customers across phone, email, live chat, and social media
Taking the time to understand each situation properly and respond with care
Solving problems in a way that feels fair and right for the customer
Taking ownership of issues and seeing them through to resolution
Looking for patterns and flagging ways to improve how things are done
Working with internal teams and suppliers to get the best outcomes
Handling complaints calmly, professionally, and with empathy

What we're looking for

Someone who naturally puts customers first
A strong sense of ownership and responsibility
Curiosity and a willingness to ask questions and dig a bit deeper
Clear and confident communication skills
Good attention to detail and the ability to stay organised
A positive attitude and a team mindset
Previous experience in customer service, contact centre, or retail support is preferred

Location and working pattern

Based in Edinburgh - Stockbridge area
4 weeks of on-site training to get you set up
Hybrid working after training, with 2 days at home
1 in 3 Saturdays

Why this role

This is more than a customer service role. It is an opportunity to be part of a business that treats its customers as its champions. If you are someone who cares about delivering meaningful experiences and improving how things are done, you will thrive here.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Care Specialist job near me in Edinburgh! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!